Indigo Cargo Tracking
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Empowering You to Seamlessly Track Your IndiGo Cargo Shipments – Your Parcels, Your Control!
Contact Details
| City | Phone Number | Email Address | Company Address |
| DELHI | 011-40363302/03/05/15 | [email protected] | Inter Globe Aviation Ltd. Common User Terminal, Gate No.-06, Celebi Cargo User Terminal, Near Custom House, Indira Gandhi International Airport, Delhi |
| MUMBAI | Outgoing Duty cell: 8448796528 / Incoming Duty cell: 844879653365917 | [email protected] | Santacruz air cargo terminal (SACT) Near Milan Subway Off Western Express Highway Ville Parle East Mumbai – 400099 |
Looking to track shipments from another service? Read our post on Easy Parcel Tracking.
Indigo cargo tracking contact numbers for other cities are in the following links;
About Indigo Cargo Tracking
Positioning itself as one of the fastest-growing global low-cost carriers today, the airline initiated operations in August 2006 with the dual objective of redefining affordable air travel in India and facilitating business trade through air cargo services.
In their pursuit of connecting people and places, the company actively commits to bridging gaps in trade and supply by providing not only efficient but also reliable cargo services. Furthermore, the airline is consistently expanding its destinations and fleet within India, ensuring that customers gain access to extensive connections, competitive rates, and a service they can depend on.
To effectively manage the cargo entrusted to them by customers, the company strategically employs a fleet of dedicated and specialized vehicles and equipment. This comprehensive infrastructure ensures the secure and timely movement of cargo within the apron site, safeguarding it against weather impact. Their process-driven cargo management system goes beyond traditional logistics, incorporating real-time tracking for providing customers with up-to-date information on their shipments.
The company’s commitment to excellence and service consistency has been acknowledged through various awards. Notably, the STAT TIMES International Award for Excellence in Air Cargo, specifically in the ‘Cargo Airline of the Year (region- India)’ category, has been conferred upon them for the years 2012, 2014, 2016, and 2018. Adding to this recognition, they were also honored with the BIAL Pinnacle awards for ‘Domestic Airline of the Year for Cargo’ in 2017.
Indigo Cargo Services
They offer the following services;
- General Cargo
- Special Cargo
- Small Shipments & Freight Attached Consignments
- 6E Priority
- Human Remains
- Cremated Ashes
- Vulnerable Cargo
- Valuable Cargo
- Perishable
- Dry Shippers
- Dry Batteries
- Dangerous Goods
- Dry Ice
- Class 3 Flammable Liquid
- Class 7 Radioactive Materials
- Lithium Batteries Packed with/in Shipment
- Biological Products under Category B, UN3373
- Environmentally Hazardous Substances
Know the Process
Process of the Shipment/Parcel follows the following 9 steps from initiator to intended receiver of the parcel;
- Initiate CarGo Booking.
- CarGo Reports to the Terminal.
- Terminal acceptance of CarGo.
- Screening of CarGo at the Terminal.
- CarGo Build-up for the Flight.
- Uplift CarGo onto the Aircraft.
- Offload CarGo from the Aircraft.
- Tally CarGo in the Warehouse.
- CarGo is Ready for Delivery.
Discover Their Network
Daily Flights: With over 1900 flights daily, they ensure convenient connectivity for travelers.
Domestic Reach: Their network connects to more than 80 domestic destinations, ensuring seamless travel within the country.
Global Connections: Extend your journey to over 30 international destinations through their network, opening up a world of possibilities.
Customer Satisfaction: Having delighted over 500 million passengers, they prioritize the happiness and comfort of their clientele.
Explore their vast network using an Interactive Route Map for more details.
Cargo Booking
Secure a slot for IndiGo Cargo’s Domestic and International services by reaching out to them through the contact details provided via phone call or email.
FAQs
How can I track my shipment using the airway bill?
To track your shipment, you can utilize the AWB on the “Track My Shipment” tab on the website. For Track Shipment click here
The system documents a shortage on the delivery order if there is a loss of a shipment or part of it. If the cargo remains untraced, the airline issues a short landing certificate upon demand after 21 days of short delivery. In order to follow the claim procedure click here
IndiGo commits to delivering shipments on time, and the specific timelines for handing over shipments vary depending on their category:
-General Cargo: Arrival + 2 Hours
-Perishable, Valuable, FAC, Express, Radioactive, Dry Ice, Human Remains: Arrival + 60 minutes
The consignee or their representative, along with valid ID proof, must visit the destination cargo office to collect the shipment. The consignee representative should carry an authorization letter to claim the shipment.
Cargo is accepted on a “said to contain” and weight basis only. Any suspected shortage of inner contents should be notified to the carrier at the time of delivery. If a loss is found, it is recorded and verified on the delivery order issued by the carrier.
Consignments are accepted directly from the shippers or through Cargo Agents.
Any visible damage to inner contents should be immediately notified to the carrier at the time of delivery. If the shipment is delivered without any remarks on the delivery order, it is deemed to have been delivered in good order and condition.
Yes, ATR is in operation to provide connectivity to regional airports.
For details on charges, please contact [email protected]. Prevailing market rates apply to walk-in customers.
No, IndiGo does not transport livestock.
Yes, you can book shipments on a “To-Pay” basis, where the consignee can make due payments to IndiGo at the time of delivery. However, specific shipments, such as perishables, newspapers, human remains, unaccompanied baggage/personal effects, and items with a resale value less than the total amount to be collected, will not be accepted under “To-Pay” basis.
Cargo should be brought to the cargo terminal three hours before the flight’s departure. Packages need to be well packed to withstand multiple handlings during transportation, considering weather conditions. A government-approved photo identity proof (original) of the person booking the cargo is required (PAN CARD not accepted), along with an authority letter on company letterhead if the cargo is booked on behalf of a company.