ACMES Tracking

Your Ultimate Shipping Solution for Seamless Deliveries through ACMES Tracking! Keep tabs on all your cargo shipments with ease. To track your consignments, simply enter your tracking number and hit the Track button.

ACMES Tracking Contact Details

City	Phone Number	Email	Company Address
NEW DELHI	Ph. +91-11-25601017,1077 Ph. +91-8448077399	[email protected]	Delhi International Airport Limited, New Udaan Bhawan, Opp. Terminal-3, Indira Gandhi International Airport New Delhi – 110037,

For official Website please follow this link.

About ACMES Tracking

ACME Cargo Services operates as a digital, single-window platform designed to facilitate the smooth flow of goods and information among all participants in the air cargo community. The platform empowers forwarders and customs brokers by automating and digitizing shipment data, leading to improved efficiency, consistency, and transparency in business operations.

Built on state-of-the-art Cloud technology, ACME Cargo Services is accessible from any location, at any time, and on any device, including PCs, tablets, and mobiles. The platform has digitized standard industry workflows and integrated rule engines to ensure compliance with regulations and norms, supporting industry standards such as IATA CARIMP/XML, ICEGATE, and Cargo IQ Standard Activity.

With ACME Cargo Services, users can efficiently manage the entire process of Shipping Bill/BoE, eAWB, eCSD, eDO, and IATA Messaging (FSU) through a unified interface, leading to increased productivity and cost reduction. The platform assists in:

• Managing all processes through a single interface.
• Harmonizing data for proper utilization.
• Accelerating and improving the efficiency of business processes and communication.
• Minimizing dependence on manual labor.
• Reducing paperwork.
• Checking and eliminating errors.
• Achieving a higher degree of control through end-to-end tracking.

ACMES Tracking Facilities & Procedures

Cargo Handling Facilities

Terminal		Area (In SqM)		Throughput Capacity (MTs per Annum)
International		70,000		700,000
Domestic		4,000		150,000
Center for Perishable Cargo		1184		66,000
Pharma Logistics Centre		1200		72,000
Express Terminal		7000		100,000

Pharma Exports	Area (In SqM)		Capacity		Temp. Range
Chamber – 1	215		15 Pallets LD or MD & Loose Cargo		+15°C to +25°C
Chamber – 2	115		12 Pallets LD or MD & Loose Cargo		+2°C to +8°C
Chamber – 3	57		Loose Cargo		+2°C to +8°C
Chamber – 4	38		Loose Cargo		-4°C to -20°C

Perishable Exports	Area (In SqM)	Capacity	Temp. Range
Chamber – 1	43	06 LD pallets and 06 MD pallets	+2°C to +8°C
Chamber – 2	43	06 LD pallets and 06 MD pallets	+9°C to +15°C
Chamber – 3	43	06 LD pallets and 06 MD pallets	+15°C to +25°C

Cold Storage Imports	Area (In SqM)	Capacity	Temp. Range
Chamber – 1	92	Loose cargo	+15°C to +25°C
Chamber – 2	179	Loose cargo	+2°C to +8°C
Chamber – 3	60	Loose cargo	-4°C to -20°C

Dangerous Goods	Area (In SqM)	DGR Category
Export	48	All Categories
Import	189	All Categories

For details of the above facilities please check the official link.

Clearance Procedure

1.  PRE SHIPMENT PROCEDURES FOR EXPORT BAGGAGE

EXPORT PROCEDURES	LOCATION
Obtain Carting Order, Airway bill from Airlines	Respective Airline’s Offices.
Obtain TC Receipt from Public Dealing Counter & pay in the Bank / Cash.	TC Counter, Ground-Floor – State Bank of India.
Enter Export Cargo section along with relevant documents:	Export Entry Gate -I
Get Entry endorsement from CTO at Truck Dock Gate.	Export Truck Dock Gate.
Obtain Customs entry on the Baggage Declaration Form/Orders from Customs for examination.	Customs Superintendent-Exp. Wing.
Present BD form to Customs along with the baggage, complete Customs examination and obtain ‘Let Export Order’.	Respective Export Bonded area gate-2, Export wing.
Present documents (BD finalized by Customs/AWB/Carting order/CTO TC: Receipt at CTO bonded area gate along with baggage.
Hand over documents to Concerned Airlines.	Respective Airline Offices.
Unitization of cargo, Airline submits Custom approved loading sheet for Unitization or bulk loading to CTO	Export Bonded Area.
Releases of Export Cargo from Cargo Terminal for the Flight: Request from Airlines and simultaneously permitted by Customs.	SDO, Export – Palletisation Area, Export wing.

2.  PRE SHIPMENT PROCEDURES FOR EXPORT GENERAL CARGO

EXPORT PROCEDURES	LOCATION
Pre Shipment Procedure Export General Cargo.	Cargo Terminal, TC Counter, Export Wing/Online facility for TC Generation is available through (www.acmes.in)
Pay CTO charges.	Export Entry Gate.
Enter Export Cargo along with relevant documents.	Export Entry Gate -I
Present papers (SB/AWB/Carting Order/TC receipt) to CTO staff in Truck Park for docking to trucks at designated Truck Dock gate.	Truck Park Entry Gate
Screening of 100% Cargo by DIAL X-RAY Team.	Respective Export Bonded area gate-2, Export wing.
Present Customs processed documents to CTO staff at designated TD gate and off-load cargo. Obtain CTO endorsement on SB/TC.
Obtain Customs number from the respective Customs Group on the S/B & obtain Customs endorsement for pkgs. To be detained for examination.	Customs in Examination Area (Export)/Gate.
Complete Customs Examination & Obtain ‘Let Export’ Order/Customs Orders.	Examination Area (Exports).
Present Customs processed documents (SB/AWB Set/Carting Order/TC Receipt) to CTO Staff at bonded area gate along with cargo for binning & endorsing location on the TC Receipt/AWB.	Bonded Area Gate Export Wing.
Hand Over documents to Airlines.	Respective Airline Offices.
UNITIZATION-Airline submits Customs approved loading sheet for unitization or bulk loading to CTO.	Export Bonded Area.
Release of Export Cargo from ETV for the flight against request from Airlines duly approved by Customs.	CTO Export Palletization Area.

3.  CLEARANCE PROCEDURES FOR IMPORT BAGGAGE

IMPORT PROCEDURES	LOCATION
Obtain Delivery Order from the concerned Airline/Break Bulk Agent.	Respective Airline’s/Break Bulk Agent Office.
File Baggage Declaration (B.D. Form) with Customs along with Airway Bill/House Airway Bill/Passport & Delivery Order.	Counter Import-I (Ground Floor), BD filing time to be revised by customs.
Obtain Location Slip from DIAL.	Counter (Import-I Ground Floor). 1000 – 1700 Hrs.
Obtain forwarding of packages from DIAL staff.	Bonded Area Gate (Import-I Grounded Floor) 1000 – 1700 Hrs.
Complete customs examination of the packages by Customs and obtain customs duty challan from Customs Superintendent.	Customs Examination Hall, (Ground Floor) Import-I, 1000 – 1700 Hrs.
Pay Customs Duty	State Bank of India counter, Examination Hall (Ground Floor), Import-I, 1130 – 1730 Hrs.
Obtain out-of-charge from Customs against Duty Payment Receipt and surrender one set of all documents (Xerox copies) to customs.	Superintendent Customs, Import-I, Examination Hall 1000 – 1700 Hrs.
Obtain Bank Challan from DIAL Counter and deposit DIAL Charges at State Bank of India’s counter.	RSBI Counter, Import-I (Ground Floor) 1000 – 1730 Hrs.
Obtain DIAL Gate Pass against Charges Payment Receipt and surrendering of all original documents.	Counter Import-I (Ground Floor) 1000 – 1800 Hrs.
Present DIAL’s Gate Pass to DIAL staff at Bonded (Pre-Delivery). Area Gate for delivery of the packages.	Bonded (Pre-Delivery) Area Gate DIAL Import-I, 1000 – 1800 Hrs.
Obtain clearance from Gate officer Customs on DIAL Gate Pass.	Delivery Area Gate Import-I, 1000 – 1800 Hrs.
Take delivery from DIAL staff (final delivery) against the original Gate Pass duly endorsed by Customs Officer. Collect your Copy and Security Copy of Gate Pass.	Delivery Gate (Import-I) 1000 – 1800 Hrs.

4.  CLEARANCE PROCEDURES FOR IMPORT GENERAL CARGO

IMPORT PROCEDURES	LOCATION
Obtain Delivery Order from the concerned Airline or Break Bulk Agent.	Respective Airlines Office at Cargo Terminal/Agent Premises.
Submit Bill of Entry along with Delivery Order, Letter of Authority, Air Waybill, invoice Import License, etc. to the Customs for noting to the Customs.	New Customs House
Assessment of Duty/Payment of Duty & Issue of Exmn. Order by Customs Appraiser, New Customs House.	New Customs House
Obtain Location of Cargo from CTO/Generationof BC online through DIAL’s website.	Public Dealing Counters, Import-II, 1000 – 1630 Hrs.
Obtain forwarding of the packages for customs examination from CTO.	CTO in Customs Examination Area, Import-II, 1000 – 1630 Hrs.
Complete customs examination by Customs Examiners.	Customs Examination Hall (Import-II), 1000 – 1730 Hrs.
Obtain Out-of-charge order from concerned Customs officer.	Customs Examination Hall, Import-II, 1000 – 1730 Hrs.
Obtain Custodian dues challan.	PD Counter, Import-II (Ground Floor), 1000 – 1630 Hrs.
Payment of Custodian Charges dues in State Bank of India/PNB counters.	Bank Counter Import-II, 1000 – 1830 Hrs.
Obtain Gate Pass against proof of charges paid:	PD Counter, Import-II, 1000 – 1830 Hrs.
Present Customs cleared documents with Gate Pass at Bonded (Pre-Delivery) Gate for delivery of pkgs.	Bonded (Pre-Delivery) Gate Import-II, 1000 – 1800 Hrs.
Obtain clearance from Gate Officer, Customs on Gate Pass.	Delivery Area-Import-II, 1000 – 2000 Hrs.
Present Gate Pass at Import-II Delivery Gate to CTO Staff duly endorsed by Customs and obtain delivery.	Delivery Gate, Import-II, 1000 – 2200 Hrs.

FAQs