Cainiao Tracking

Cainiao Tracking: Your Ultimate Shipping Solution for Seamless Deliveries! Keep tabs on all your cargo shipments with ease. To track your consignments, simply enter your tracking number. Do also check TPL Tracking

Cainiao Tracking Contact Number

Area	Phone Number	Email Address	Company Address
China	951968	[email protected]	No. 501 Fengxin Road, Yuhang District, Hangzhou, Zhejiang Province, China

Official Website Link: https://global.cainiao.com/

About Cainiao

Established in 2013, Cainiao stands as a prominent player in the e-commerce logistics sector on a global scale. Originating from Alibaba’s extensive e-commerce ecosystem, Cainiao has developed a worldwide smart logistics network to address the escalating demands of intricate e-commerce logistics through continuous innovation.

The amalgamation of cutting-edge technological capabilities and a profound understanding of e-commerce positions Cainiao as a leader across various business domains. As the foremost cross-border e-commerce logistics company globally, Cainiao engages in international express delivery, international supply chain management, and local services abroad. It empowers small and medium-sized enterprises with disruptive solutions like “Global 10-day delivery” and “Global 5-day delivery” to facilitate cross-border trade.

Within China, Cainiao emerges as the premier comprehensive e-commerce supply chain solution provider, offering assistance to brands and merchants in navigating complex omni-channel supply chain challenges. With pioneering reverse logistics products, it has also become China’s largest provider of reverse logistics solutions.

Cainiao strategically operates key logistics facilities worldwide, spanning over 200 countries and regions. Infusing its operations with “technological genes,” it has established the world’s largest digital post network.

Emphasizing Environmental, Social, and Governance (ESG) measures, Cainiao integrates sustainability into every facet of the logistics value chain. Its focus areas include green logistics, enhancing customer experiences, community services, emergency logistics, and fostering high-quality employment.

Services Offered by Cainiao

Cross-Border Express

Cainiao Cross-Border Express offers global customers comprehensive cross-border express solutions. Committed to facilitating “China goes global” and “the world goes China,” Cainiao aims to be the world’s largest cross-border parcel logistics company by 2022.

The service caters to Chinese importers, exporters, brands, and e-commerce platforms. It includes priority, standard, and economical products, meeting diverse transportation needs. Cainiao’s flexible service model adapts to both platform and fully managed service models.

International Supply Chain

Cainiao International Supply Chain provides a one-stop global supply chain solution. Leveraging a strong global network, digital capabilities, and commercial logistics experience, it caters to global customers with differentiated services.

For overseas brands, Cainiao offers global inventory management and omni-channel order fulfillment. It facilitates quick entry into the Chinese retail market with bonded warehouses and second-level customs clearance.

For Chinese manufacturers, Cainiao provides one-stop supply chain solutions for global market entry. This includes overseas warehousing, freight forwarding, and efficient distribution to reach overseas consumers.

Overseas Local

Cainiao extends its capabilities to key international markets through overseas local logistics services. This includes overseas express delivery, local warehousing, distribution, and sorting.

Local distribution and supply chain services are offered in specific international markets, integrating into Cainiao’s global network for future expansion of “global interoperability” e-commerce logistics.

Domestic Logistics

As China’s leading e-commerce supply chain solutions provider, Cainiao focuses on building industry-leading logistics solutions. It covers domestic supply chain, Cainiao Express, and Cainiao Parcel, making it the largest reverse logistics solution provider in China.

Rookie Express

Cainiao Express, a self-operated brand, provides high-quality and cost-effective express delivery services tailored for e-commerce. With a national self-operated network, it ensures fast, reliable, and punctual services, including door-to-door collection, transit delivery, and after-sales customer service.

Rookie Wraps

Cainiao Wrap, a part of Cainiao Group, specializes in reverse logistics and parcel delivery services. The online platform efficiently matches logistics partners, ensuring timely return and exchange services for consumers. Additionally, it provides reliable package delivery services to retailers and small businesses.

Explaining Cainiao’s Specialized Terminology

Here are some terminologies used in Cainiao Tracking.

Not Found

The item cannot be located at the moment. Possible reasons include an incorrect or outdated tracking number, the carrier not accepting the package yet, or the tracking information not being entered by the carrier.

After the sender ships the package, there might be a delay before tracking information appears online. Please check again later or contact the carrier.

Waiting for Carrier to Pick Up

The item is awaiting pick-up, indicating that the carrier has received the message and will pick it up later.

Pick Up

The item is out for delivery or has arrived at a local facility. You can schedule delivery or pickup, keeping in mind the collection deadline. If the package has been delivered successfully, ignore the notice. If not, contact the carrier for re-delivery or collection.

The carrier may have a collection deadline, so it’s advisable to pick up the package promptly to avoid it being returned to the sender.

Delivered

The item was successfully delivered to the addressee. If there are issues with delivery, contact the sender or shipping carrier.

Undelivered

Delivery was attempted but unsuccessful for various reasons. Contact the carrier for clarification. If the package hasn’t been received, arrange for re-delivery or collection to avoid it being returned to the sender.

Leaving Origin

The item is leaving the origin country for the destination. It may pass through other countries during transit.

Arrive at Destination

Under normal circumstances, this indicates that the package has arrived in the destination country but requires clearance before delivery.

Waiting for Pick Up

The item has arrived at the post office, awaiting pickup or in transit to the post office. Be mindful of the collection deadline and contact the carrier to pick up the item promptly.

Security Check Failed

The parcel has failed the security check and cannot proceed with shipping.

Shipment Tips for the Users of Cainiao Tracking

Shipping Address Tips

• Write the address in CAPITALS, ensuring it’s Clear, Legible, and Accurate.
• Include the full name and address of the recipient.
• Provide the recipient’s telephone number, crucial during customs clearance.
• Ensure the return address is correct for undelivered parcels.
• Include the postcode, as it is essential.
• Confirm sufficient postage for timely delivery.
• Use the preferred addressing format of the destination country.

Packaging Tips

• Check transport providers’ requirements for billing and package size.
• Consider postal parcels, International EMS, Dedicated Logistics, or Business Express.
• Be aware of customs declaration forms for international shipments.

Customs and Tariff

• Fill out a CN 22 form for international packages.
• Address any tariff charges promptly for smooth clearance.
• Be cautious about potential clearance risks, such as high tariffs.

Risk Prevention

• Understand destination country customs requirements.
• Avoid purchasing allegedly infringing imitation brands.
• Truthfully declare the product’s value and provide detailed names.
• Ensure the recipient’s VAT tax number for commercial express mail to Brazil.

Prohibited Goods

• Verify with your shipping agency before posting any items.
• Some prohibited items include explosive, flammable, and dangerous goods.
• Narcotic drugs, weapons, and perishable items are also not allowed.
• Avoid items interfering with public health or containing indecent content.
• Consult the destination country’s list of prohibited items.

Cainiao’s Partner Countries

Cainiao’s Partners